Frequently Asked Questions

Where are you based?

We are based in Oxfordshire in the United Kingdom.

 

Do you supply and ship worldwide?

The only items we sell globally are from our own range.  To see items we ship globally please go to the product section and use the filter on the left-hand side to select items manufactured by 'Fullerscope Services Ltd'.  Please note, we do not supply items from Leica, Q Imaging, Media Cybernetics, Motic, Photonic Optics, Prior or CoolLED outside of the United Kingdom.

 

What are your delivery charges?

All orders are subject to delivery charges.  Orders will be shipped using an insured, trackable courier service.

Delivery Tariffs:

United Kingdom under 10KG - £15
United Kingdom over 10KG - £25
International under 10KG - £25
International over 10KG - £50

 

Is there a minimum order for lamps?

Minimum value for lamp orders is £50.00 Ex VAT + Delivery.

 

What are your opening hours?

Our official opening hours are:

Monday - Friday: 9am-5pm

During these times we try to ensure someone is available to answer the phone.  Unfortunately, we are a very busy company and cannot always answer calls during our opening hours.  If you are unable to reach us, please leave us a message and someone will get back to you as soon as possible.

During evenings and weekends the company phone will not be answered, but you are welcome to leave a message. Alternatively, we may reply to emails in the evenings and weekends if possible (although this cannot be guaranteed).

 

Can we discuss reseller terms?

If you are interested in a Reseller Account with us, please contact our office for further information.

 

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